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What Happens When Call Center Jobs Are Shipped Abroad and Workers Try to Organize?
… companies, U.S.-based giant Alorica, has been expanding in the Philippines, where more than 1.3 million women and men work in the business process outsourcing (BPO) sector. These workers and their allies came together through BIEN, the BPO Industry Employees Network, to defend workers' interests in this booming sector. Alorica, a global player in this industry, offers "customer experience" … of Alorica (UEA) has been organizing to defend these workers' rights. At every step, Alorica has denied workers their right to form a union, broken laws and refused to recognize the union, retaliating against workers who unionize by firing …