What Happens When Call Center Jobs Are Shipped Abroad and Workers Try to Organize?
One of the world's largest "contact center" companies in the world, U.S.-based giant Alorica, has been expanding in the Philippines where over 1.3 million women and men work in the business process outsourcing (BPO) sector. These workers and their allies come together through BIEN, the BPO Industry Employees Network, to defend workers interests in this booming sector. Alorica, a global player in this industry, offers "customer experience" services to the U.S. market for clients like Comcast, AT&T, Citibank, Barclays and Caesars.
The U.S. Needs to Do More to Protect Basic Labor Rights in Honduras
On Oct. 15, 2018 the United States Department of Labor issued a “progress” report on the Honduran government’s implementation of an action plan (MAP) negotiated between the parties in 2015. The MAP was developed in response to a complaint filed by the AFL-CIO, Honduran unions and Honduran nongovernmental organizations under the Central American Free Trade Agreement’s (CAFTA) labor chapter in 2012, which included cases concerning child labor, illegally low pay and denial of the right to organize and to bargain. The U.S. government had found that nearly every claim in the petition was supported by the evidence and that the Honduran government had in fact routinely failed to enforce its laws.
A Global Supply Chain Still Built on Worker Misery: The Garment Industry in Bangladesh
Nearly five years after the torture and assassination of Bangladeshi labor leader Aminul Islam, the country's garment-sector employers and the government continue to persecute workers who try to exercise basic...